Case History 1/4/2023
Banca Mediolanum
Banca Mediolanum makes customer service a key element of its service model. To be fast and effective, contact center employees must manage a continuous and important flow of information.
1000 people in Banca Mediolanum's contact center produce and use real-time knowledge to respond more effectively to customers.
Banca Mediolanum makes customer service a key element of its service model. To be fast and effective, contact center employees must manage a continuous and important flow of information.
The WeKnow knowledge sharing platform makes it possible to centralize knowledge management in a single system, ensure the traceability of the generation and approval process of content, and facilitate the search and use of information of interest
The WeKnow platform was designed and built as a SharePoint Online ProviderHostedApp, integrated with Azure to enhance search functionality. It supports user input and feedback management, and through appropriate editorial and approval workflows allows content created and managed within dedicated systems to be automatically imported and updated.