In the utilities environment, your employees receive a high number of requests. Redundant customer data, complicated processes for contract adjustments and the lack of a 360-degree view of contract data within households can lead to cross-selling and upselling opportunities not being identified and exploited. With a Salesforce environment that is directly tailored to work in the utilities environment, you can support your employees in different sales and service processes.
Optimize your value chain - from AI-supported lead and account management to automated customer support via chatbot. Use integrated Salesforce Einstein components such as the lead score, which recommends the most profitable steps at the right time.
adesso offers you a Salesforce template which supports your sales process by automating it successfully and visually displays households within the system. Use the 360-degree view of your customer data so that all customer interactions, contracts, counters, addresses and cross-selling potentials in your company are transparent and comprehensible. Through an integrated Outlook and SharePoint interface, customer contacts can be presented in a comprehensible manner and sales-relevant documents can be shared. Support your employees with automated processes to manage your sales profitably. The adesso Utility Template provides you with all relevant sales components. Start your work immediately and use sales-relevant objects, processes and AI key figures ad hoc.
The integrated self-service customer portal allows customers to find answers via a simple search function, view contract data online and transmit meter readings simply by means of OCR (automatic text recognition) integration. Simplify the work with specific customer enquiries with a chat bot that automatically classifies customer enquiries and processes them in 1st level support. The adesso Utility Template saves the valuable working time of your employees due to the future-oriented and automated processing of customer enquiries.