With support from adesso, Flender GmbH has spent the last two years automating processes for the new product, Flender One, across the entire value chain – from the initial inquiry and receipt of the order, through to production and delivery. After all, customers expect bespoke solutions to their increasingly complex requirements. This applies as much to consumer business as to the B2B segment, where industrial customers require specially made components, machines and production equipment. However, the desire for multi-variant products is increasing both the complexity of all the related business processes and the need to adapt them. This is affecting the entire supply, order and delivery chain right through to component production. A costly business up to now.
adesso has helped gear unit manufacturer Flender digitalise all its workflows related to inquiries, product configuration, pricing, quotes, customer orders, purchase orders, customisations, assembly, delivery, commissioning and servicing at Flender One.