The digital transformation entails a wide array of change processes that need to be tackled head-on. We provide you with different methods that you can use to address high-priority problems within your company in a targeted way.
Together, we will identify cognitive services to support your business processes and localise the added value potential of artificial intelligence for your company. Software, AI and cloud technologies are becoming increasingly interlinked in the digitalised world of retail. Accordingly, it is absolutely crucial for retailers to gain an insight into the connections between processes, systems and requirements.
Our Interaction Room: AI is the right methodical tool for identifying cognitive services to support your business processes.
Retailers have to enhance their customer experience so that customers will become satisfied customers, and remain as such. Internal core processes must be optimised at the same time, especially in light of mounting competitive pressure. That’s why you should make the most of our innovation workshop with a retail-specific customer journey and ‘tangible’ exhibits in the Digital Experience Lab when it comes to brainstorming.
In line with retail-specific roles within your company, such as store managers and in-store sales staff, together, we will create a customer-specific insight into the tasks and personas involved in these roles, as well as pain points. We will define new ideas and approaches for enhancing your customer experience and optimising your internal core processes with the aid of customer journey mapping.
Our innovation workshop will generate bold ideas – in other words, specific concepts and innovative approaches that will boost your customer experience. These ideas will then form the starting point for subsequent rapid/paper prototyping, as well as further scoping stages and the creation of an MVP.
Our Interaction Room: Scope is the right methodical tool for modelling your processes, systems and domain objects. We reduce communication to the most important aspects of your project and only focus on the most relevant content.
Our Interaction Room is the right methodical tool for modelling your processes, systems and domain objects.
Customer expectations and requirements transform rapidly in the digitalised world of retail. This presents companies with the challenge of creating new service and sales offers for customers in ever shorter cycles.
The Digital Workshop will enable you to develop agile, prototypical project specifications in no time at all, as well as outside of your daily IT operations. Together with you, we will pin down professional and technical specifications for a prototype. Flexible teams mean that initiatives from a diverse range of specialist fields can be implemented.
Together with you, we will identify and prioritise your potential in the areas of core processes and presentation to the customer in the IOT Innovation Workshop with the aid of IoT solutions. Our IOT Innovation Workshop will allow you to piece together a comprehensive knowledge of the subject, examine technical opportunities and real-life examples from the retail sector and develop your own applications based on IoT technologies.We recommend putting together a heterogenous team of participants to generate a higher added value with the solutions and incorporate different perspectives.
Our experts will support you in identifying and prioritising your potential in the areas of core processes and presentation to the customer with the aid of IoT solutions.
The development and operationalisation of future-orientated corporate and division strategies for your company will be carried out within the context of Retail Agenda 2025. Is the end in sight for stationary retail stores and will our inner cities soon lie abandoned? And what about the new technologies that will underpin the commerce of the future for both stationary and online retail?
Companies in the retail sector, faced with an uncertain future, have been asking these questions. Accordingly, the early development and operationalisation of future-orientated corporate and division strategies that factor in external market forces in the context of all aspects of your company are crucial.
Together with you, we will examine external market forces while considering all aspects of your company. Only by factoring in market dimensions, your customers, competitors, organisation, processes, technologies, systems and portfolio can we develop a strategy that can react to changing framework conditions.
Strategy development consists of the following stages:
Our experts will support you in developing and operationalising future-orientated corporate and division strategies.