In today’s world, having a customer portal that is appealing and easy to use – whether it takes the format of a protected member area or an online branch – is fast becoming a necessity when it comes to satisfying and retaining customers.
Yet the requirements list for a customer portal is multifaceted and complex. Should the portal first and foremost serve as a marketing tool that looks good? Or should it be purely functional? Should its primary purpose be to attract new customers or should it optimise processes for existing customers? This complexity is the reason we recommend that the requirements for a customer portal are formulated on a case-by-case basis, ideally within mixed teams.
We develop the requirements for your customer portal individually
By providing help with the strategic direction (portal strategy), the expert development of content, the selection of the most suitable technology, the implementation and the operation of the portal, we support you with your project and we guarantee that you will be provided with the best possible solution.
We have numerous years of project-based and industry experience, including at the KVs for Westphalia-Lippe and Saxony-Anhalt, as well as a current project for another large KV. This experience enables us to develop professional, feature-rich portal solutions. As e-business specialists and with our proprietary content management system FirstSpirit, we can provide you with portal solutions that are tailored to your requirements and that integrate seamlessly into existing systems. On request, we can also offer you a portal solution that is suitable for your purposes and that is built on the Microsoft SharePoint Server platform. In particular, this service also includes the integration of existing or newly developed back-end systems, in addition to the front-end design.